Service-Specific Terms

Training, BIM consulting, modelling and project support — effective 4 September 2026

These terms supplement an individual proposal, order confirmation or statement of work issued by Gabor Pais EU (Einzelunternehmer), Döblinger Hauptstraße 18/1/9, 1190 Vienna, Austria, VAT ID ATU83407136. They do not form part of a CCC subscription unless expressly stated.

1. Services and order

Services may include CCC training, IDS fundamentals and advanced training, IDS/Solibri or IDS/Archicad workflows, modelling. Scope, deliverables, dates, participants, location, dependencies, price and expenses are defined in the accepted proposal. Marketing descriptions are not a guarantee of project-specific results.

2. Customer cooperation

The customer must provide accurate information, authorised access, suitable hardware/software, decisions and competent contacts on time. Delays or rework caused by missing or inaccurate customer inputs may change the schedule and price after notice.

3. Fees and payment

Fees, VAT treatment, expenses, milestones and payment deadlines appear in the proposal, pro forma payment request or invoice. Payment is made by bank transfer to the account stated in that document. Unless expressly included, travel, accommodation, software licences, venue costs and third-party charges are additional with prior approval. A pro forma payment request is not a tax invoice. The customer may not withhold undisputed amounts.

4. Scheduling and cancellation

Unless an offer states otherwise, a business customer may reschedule a booked live session once without charge by giving at least five business days' notice. At two to four business days, 50% of the affected fee may be charged; at less than two business days or for non-attendance, 100% may be charged, reduced by costs saved or replacement bookings obtained. Substitute participants are permitted for group training with prior notice.

If we cancel, we will offer a replacement date or refund the affected prepaid fee. Mandatory consumer withdrawal and cancellation rights take precedence. For consumer bookings made at a distance, the withdrawal information in the Terms of Use applies; performance during the withdrawal period starts only on the legally required request/consent.

5. Training

Training provides professional education, not certification unless expressly stated. Participants are responsible for prerequisites and licences. Recordings require the prior written consent of all affected parties. Training material is licensed to registered participants for personal internal use and may not be published, resold or used to deliver competing training.

6. Modelling and review

Advice and deliverables are based on the agreed scope, supplied information and conditions known at the time. Unless expressly commissioned, services do not include legal advice, statutory design sign-off, engineering certification, clash-free guarantees, exhaustive model auditing or approval by authorities, clients or software vendors. The customer remains responsible for final professional review and project decisions.

7. Change requests and acceptance

Work outside the agreed scope requires a change agreement on effort, price and timing. The customer must inspect deliverables promptly and report reproducible material non-conformities within a reasonable period. We will correct substantiated defects within the agreed scope; preference changes and new requirements are changes, not defects.

8. Intellectual property

After full payment, the customer receives a non-exclusive, perpetual right to use project-specific deliverables for the agreed project and internal business purposes, including delivery to project participants where necessary. Pre-existing methods, templates, tools, software, generic know-how and training materials remain ours or our licensors'. Customer data and pre-existing customer materials remain the customer's or their owners' property.

9. Confidentiality and personal data

Each party will protect non-public commercial and project information and use it only for the engagement. Where we process personal data on the customer's behalf beyond ordinary contact administration, the parties will conclude an Art. 28 GDPR data-processing agreement where required.

10. Liability

The liability provisions of the Terms of Use apply correspondingly. For consumers, mandatory statutory rights remain unaffected. The customer must maintain backups and verify deliverables before construction, procurement, submission, automated checking or other consequential use.

11. Termination

Either party may terminate for material breach after a reasonable cure period, unless immediate termination is justified. The customer must pay for conforming work completed and unavoidable commitments up to termination. Accrued payment, confidentiality and intellectual-property provisions survive.

12. Law and contact

Austrian law and the jurisdiction rules in the Terms of Use apply. Contact: officebimfriend@gmail.com.